Naručeni proizvodi pakirani su na način da se uobičajenom manipulacijom u transportu/dostavi ne mogu oštetiti.
Reklamacije vezane za nedostatke proizvoda te svi ostali prigovori mogu se izjaviti u pisanoj formi na:

e-mail adresu: info@modushealthcard.com,

sjedište: Modus International grupa d.o.o., Ivane Brlić Mažuranić 5, 10090 Zagreb,

ili usmeno na broj telefona 01 6314 044.

U slučaju opravdane reklamacije omogućuje se povrat uplaćenog iznosa ili zamjena kartice.

Ukoliko se radi o oštećenju i/ili neispravnosti isporučene kartice, kupac može vratiti karticu na prethodno navedenu adresu kako bi se reklamacija uvažila na temelju fizičkog dokaza. Ukoliko se pomnim pregledom utvrdi da je došlo do oštećenja proizvoda namjernim/slučajnim mehaničkim postupkom, odnosno trganjem kartice, koji je nastao nakon što je proizvod pregledan i poslan kupcu, reklamacija će se odbiti odnosno osporiti. U takvom slučaju utvrđuje se materijalna odgovornost kupca za kupljeni proizvod.

Adresa za slanje reklamiranih/zamijenjenih proizvoda:
Modus International grupa d.o.o.
Ivane Brlić Mažuranić 5
10 090 Zagreb
Hrvatska
OIB: 81006669223
Telefon: +381 1 6314 044
 

 

Modus International Group will ensure products are packaged in a manner such that normal manipulation during transport does not cause damage.

Claims related to product defects and/or all other objections can be submitted in writing to the following

e-mail address: info@modushealthcard.com , by post to our headquarters: Modus International Group Ltd., Ivana Brlić Mažuranić 5, 10090 Zagreb, or by telephone

+385 1 6314 044.

In the case of justified claims Modus International will refund or replace damaged cards. In the event of such damaged and / or malfunctioning cards, the customer can return the card to the address mentioned herein. Claims, however, can be denied or challenged if after careful inspection of the damaged product it is determined that the card was intentionally or accidentally damaged (by mechanical process or tearing of the card,) resulting after a product had been inspected and sent to the customer. In such a case, Modus International will consider the customer to be responsible for the damage and will not approve a full refund for the product.

Address for submission of claims or product replacement:

Modus International Group Ltd.

Ivana Brlić Mažuranić 5

10 090 Zagreb

Croatia

Company ID: 81006669223

Phone: +385 1 6314 044